Customer Reviews
We love it when we hear back from you about how the installation has gone and what it was like working with us. Everything nearly always goes just right, but there's always room for improvement so reviews are also a great way for us to learn how we can improve.
And here are some of the kind messages we've had emailed in from customers. We love it when you take the time to let us know how your installation has gone and how you're enjoying your stove - it gives the whole team a real boost - so thank you.
Hi John, I just wanted to say how impressed I have been with your service. Ben has been absolutely brilliant! He supported me all the way through this DIY installation of my log burner to a very successful outcome. He was easy to contact directly and he made prompt contact with me if I left messages - This gave me confidence in him and your service. I wish for him to be highly commended for his friendly, professional manner and his expert advice that he gave to me which clearly can only be gained from him being involved in the fire installation business for many years on and off site .His passion for this trade is infectious and a real pleasure to hear and a real asset to your company. I also wish to congratulate Susi and Shirley for their part in dealing with some delivery issues that arose along the way. All being said thanks for keeping such high standards of practice within your company. May I wish you all a happy and prosperous New Year. Many Thanks Yours sincerely
Nigel - January 2019
Hi , the stove looks really good- thanks for all your help in supporting me getting it delivered. I really appreciate it as you always got back to me and were thorough. I can't wait for it to be fitted next week! Many thanks and best wishes for the future.
Mrs Holmes - January 2019
Been meaning to drop you a quick note to say that we have had our Hunter compact 4 log burner installed and it is absolutely fabulous - we love it. Thank you for a hassle free purchase and delivery, you assistance was much appreciated.
Ann - January 2019
It's been a pleasure doing business with you and your company.
Nicholas - January 2019
Thank you. You and Ben have been so helpful and I would recommend your services to anyone.
Mandy - December 2018
Morning both,
Just a quick thank you for a great and efficient service you gave me. From the start you both really helpful, which as I mentioned before does not happen that often (or not enough). All the parts arrived for my stove, its fired up and throwing out the heat!
Thanks again, have a good Christmas
Julian - December 2018
I contacted Stoves Online as I needed instructions for a boiler. Despite not having even purchased the boiler from them they were polite and helpful and had the instructions emailed over within minutes. If this is the level of customer service they give to non-customers, I can only imagine the service to actual customers must be excellent. Thank you Rachael at Stoves Online.
D Brown - September 2018
Hi Ben. I installed the flu today. Thanks for giving me the confidence to do it. I'm Really pleased with the outcome. You were a great help I'll be back!
Rob - September 2018
All safely received and part installed by Bernd. Your service and responsiveness have been outstanding and we will happily recommend you to our friends. Best regards
Philip - August 2018
Just a couple of pictures to show you the finished installation in my orangery. Great little stove makes it very cosy in the evening's and the look and quality of the flue is clear to see. Many thanks for all your help and the value for money your products give.
Nick - April 2018
I now have my Diva Mid Klover wood pellet burner installed for the last 2 years. I must say that the heat from it is just superb not only does it do the radiators but it heats the water too. We switched over from gas to this wood pellet boiler and the heat is so different I can not believe it would make such a change to us. There is nothing like having a fire effect in your house that changes it to a home. The team from Stoves online have been brilliant and any time I have any minor problems they are at the end of the phone always to talk me through it all. I am now completely competent in using it and know what to do as they have great patience with me as I am not very good at these things. Approx 7 years ago we installed a massive 80 KW wood boiler for several of our self catering holiday lets on a loop system and again I can just reiterate that I have said above - I have complete confidence in being able to get the required service that I need in no time at all when resolving any issues. I think it is important to say thank you and keep up the good work Stovesonline.
Angela - March 2018
Initially I called just for a quote on a specific stove and a couple of questions about the installation. I received very good and pragmatic advise on a number of options for installation and also good tips to avoid issues. Very experienced people, they know their stuff. It took me no time to decide to buy the stove and ancillaries from them. I received everything in good order in two days. I recommend them to anyone who is interested to receive genuine advise and make an effective purchase.
Claudio - March 2018
Thank you for your help with my stove and flue. As you can see from the photo I have sent my stove is in and working and is keeping me warm. Thanks again.
Mike - Februrary 2018
Hi Stovesonline, Just had our chimney fan fitted and it has transformed our " stove experience " Superb product!
Sheamus - January 2018
ust want to say thanks - I was able to put out my chimney fire by following your website advice. I am very grateful!
James - January 2018
Hi Susi,Having had a few days when there was no down draft and the stove lit perfectly, tonight there was a cold draft blowing strongly down the flu. This would normally have given us a lot of smoke when we lit it. It would have been a nightmare. I tried your suggestion with the hairdryer and it lit perfectly. Thank you so much for your advice. It is much appreciated. With best wishes,
Garry - January 2018
Stovesonline and in particular Rachael has done an amazing job on answering quickly , very professional, very detailed, very reactive and all of that being nice as well. I definitively recommend this company. 5 stars service!
S Corbett - November 2017
Hi Stovesonline. Thanks, excellent gadget, and I am amazed how you managed to get it 600 miles to me in less than 24 hours from order! Regards
William - November 2017
We purchased our beautiful Esse iron heart from you last year and just wanted to let you know how thrilled we are with it. Going into our second season and it truly is the heart of our home. I cooked on it all last winter including the whole Christmas dinner! I would highly recommend this product and also yourselves for your incredible service. Best investment we have made!
Kind regards
J Heather - October 2017
Your customer service at Stovesonline has been outstanding and I would definitely recommend you to others if they are looking to purchase a stove.
Clare - June 2017
Good Morning Stovesonline,
I hope you had a lovely weekend. Just to let you know that my wood burner will be installed in the next couple of days.
Hopefully all will be well. If there are issues with the burner, I'll let you know. Again, thank you for your help in making the purchase and delivery.
Kind regards
Evelyn - May 2017
Thanks for your fantastic service. Rachel contacted me first thing this morning and got all my questions answered. Stove is being delivered tomorrow.
Many thanks
Chris - May 2017
I have put a recommendation on the builders forum for anyone wanting a stove as I explained how good my shopping experience with you was and also the excellent advise regarding the flue, also you were very competitive on price. I hope this brings you some trade as you deserve it.
John - April 2017
Hi Stovesonline,
Many apologies for not getting into contact earlier re our lovely wood stove. Where does the time fly too?
Stove has been a great success and we are very pleased with it. Now means we can use our conservatory throughout the year. And talk about warm; I'm sure if we kept it going all day and opened all the inner doors the whole bungalow would be warmed up. One night the heating didn't come on because the thermostat wasn't triggered.
Thanks again for the stove and all your help.
Bill - March 2017
Just to let you know, the stove has just been delivered. Once again thank you for the fantastic service.
Andy - Feburary 2017
Hi Ben ,
Just wanted to take the time to say yet again as a repeat customer. Dealing with you as been an absolute pleasure. Your knowledge and humour make it very easy to place an order. And as always your always there once the sale as been made to help and to advise in every way. Stovesonline should be very proud to have such knowledgeable and friendly staff.
Kind Regards
Mr. A Shepherd - January 2017
Hi ,
Yes, Shirley was fab, as are you all. Customer service at Stovesonline is truly second-to-none. It is a very pleasant change from the usual. And I should know. I help manage helpdesks serving 173 countries with 1/4 million users and well over a million calls a year.
Good job! There's a few things they could learn from you all.
Patrick - January 2017
Dear Stoves Online and all at Greystone Chimneys,
Thank you for all the hard work in getting a great result - see attached photos. We are thrilled. Special mention to Guy for insight, and Kevin and his team for installing. Kevin was particularly excellent.
Have a happy and peaceful Christmas and New Year.
Mr. Mellor Director Hardwick House - January 2017
Hi Stovesonline,
Stove has arrived I've got to say the drivers were fantastic - thank you so much fantastic service x
Sue - December 2016
Dear Shirley,
Just wanted to let you know that we love the stoves, they look perfect in the little house in France (one is not quite set up yet but the other is working beautifully). Very grateful to you for all your help.
Best Wishes
Nicola - October 2016
Dear Stovesonline,
All present and correct - flue is in place; many thanks to you and the lads at your warehouse for the help!
All the best
Rupert - October 2016
I genuinely thank you for all your help and professionalism from the outset of my purchase journey, from placing the order to delivery to completion and to resolution, I can honestly say, sadly this is a rare occurrence in today Customer Experience. You are a credit to your business and the ethos of Company is to be admired.
KD Glasgow - October 2016
A gentle wisp of greying white smoke spilled from the blurred edge of the faraway chimney cowl, as it stood amid the high roofs of the palaces and fine buildings. And as soon as it was spotted the low growl hovering over the massed waiting crowd in the square, rose to an ear-splitting roar as the tens of thousands of eager watchers surged forward in anticipation.
Actually, there wasn't a massed waiting crowd at all. There was only Billy McCubbin with Molly the dog passing the church down on the square and a few school children hurrying back to the High school after lunch. Him and Molly turned up the Coal Wynd and they didn't even bother looking up at the cabin with its shiny new reeking lum.
A great moment in history and they missed it. Their loss.
Anyway, McHobbit had at last burst into life! Once lit, a brief period followed of up-close staring and sniffing at stove-pipe joints, roof fittings and all the rest, confirming all was well, followed by a lot of really unnecessary door-openings, pokings, door-closings, brushings-up, checking if enough logs were in the basket - well it had burning for all of five minutes - and so forth, led at last to a lowering of ones self into the dilapidated chair. The flickering flames dancing on the logs behind the bright glass and the muffled voice of radio 4 in the background lulled me into a delightful repose! Well, what a great wee project ; what a sense of wellbeing! Roll on the frosty nights! And so with this fine feeling in my bones I would wish you Ben, and indeed, all the good folk at Stovesonline all the best for yourselves and your future business in the magical world of wood-burning stoves.
Again sincere thanks.
Happy Days
Jim
PS reeking lum. Scots for smoking chimney!
Jim - September 2016
Hi Shirley,
The stove arrived in perfect condition and I have just come from hugging and stroking it at the fitters. I am over the moon and cannot thank you all enough for the excellent service. Photos to follow soon.
Thank you again
Jo - September 2016
Dear Shirley,
We would just like to thank you all at Stoves Online. From our first call when we didn't even know which stove we would need for our property in France we were helped every step along the way and the fact that we were able to have it delivered in France on the day we wanted was brilliant. Everything we needed was nicely packed on one pallet and undamaged. The total price was the best we had seen. We are really looking forward to when it is installed and a warm and cosy winter.
Regards
Dirk & Shirley Williams - July 2016
Hi Stovesonline,
Our lovely Hwam 2610 with Cotswold Limestone surround is now installed and commissioned - looking great!
Thanks for your excellent service.
Mr. I Brown - June 2016
Dear Rachael.
In that case I shall go ahead and order the plinth. We cannot collect it so please arrange for delivery to my address as on the quote.
May I say that Stoves online is probably the most efficient and friendly supplier I have ever dealt with.
Kind regards
Jo - April 2016
Hi Stovesonline,
I wanted to thank you all and especially Ben, for your help with the flue and stove. It's looking very nice installed in the room. I have already recommended you to friends. Many thanks
Neil - April 2016
Dear Christine,
Please accept my apology for not contacting you sooner. I just wanted to thank you for all your help and your quick response. My parts arrived in good time and were really well packaged. It was a pleasure to talk to you and it so nice to deal with someone who does what they say they are going to do. Thanks again.
Allan - April 2016
Thank you for your great service. I am very grateful for your help and prompt service.
Eddie - February 2016
Dear Rachel,
I just wanted to say thank you for the amazing service that I have received from Stoves Online. You were very helpful whilst I was deciding what to do and I appreciate the time and effort you put in on the delivery day. I would also like you to pass on my thanks to the delivery driver. He was very helpful. He needed our help to unload the woodburner from the rear of the Van, and in turn helped us to move it from kerbside into the house. Finally, my lovely woodburner is now installed and I am very, very happy. The difference in output, efficiency and the beauty of it, is fantastic in comparison to the very old Villager that I had inherited when I bought my house. Thanks you very much and, it goes without saying, that I won't ever hesitate to recommend your company (and you are local even better!).
Kind regards Donna
Donna - February 2016
Hi,
Goods received in apparently fine form this morning. Thanks for your efficiency and rapidity. I am impressed!!
Regards Dan
Dan - February 2016
Dear Juliet,
This is a very belated thank you email for the service and the product that we received from Stovesonline. We were very pleased by the prompt delivery to Italy - the stove had been well packed and arrived only a week after we placed the order. The stove has been 'up and running' for about three months now and we are delighted with it; it burns very efficiently and looks just right in our pre-existing fireplace. Thank you for your advice to my husband over the phone; he and a friend installed it without trouble. Thanks again for such good service.
Mrs N - February 2016
Thank you,
As only to be expected from your enterprise, totally satisfactory and efficient. A pleasure to do business.
Kind regards Marion
Mrs F - January 2016
Hi,
I bought one of your company's cowls just before Christmas and I must say that the difference in the performance of our woodburner stove has improved by 100%. We live in a valley surrounded by trees and whatever way the wind blows there is a downdraught. Since fitting we have had no smoke blowbacks and the fire draws really well. I would recommend your cowl for anyone living in a similar situation as it has cured all our problems.
Regards, Tony
Tony - January 2016
Thank you Rachael - what amazing service!
Thanks for help and advice too - will remember your Company for future.
Regards
S Morris - January 2016
Hi,
The stove arrived as requested. It was installed next day and we are now breaking it in - everything good so far - I will send in a pic. Thanks for all your help and great service.
Regards Ada,
Adam - December 2015
Hi Juliet
Stove installed and working well. Mick was a great recommendation - he knew what he was doing, very clean, turned up on time- just very good and I felt I could trust him to do a good job - also we saved 700 going with you and Mick compared to the local supplier.
Many thanks and great service
Alistair - September 2015
Hi,
Thank you for sending the spray paint it's worked a treat. The stove looks great and is super efficient we couldn't be happier.
I have to tell you I had looked at loads of stoves and plenty of websites and you hear stories of customers not getting their goods and 700 + was a lot of money to part with but I must thank you for your help and I would definitely recommend the Stoveline staff and stove to anyone that is thinking of purchasing a stove.
A big thank you to you Susi for all your help.
Kind regards.
Audry - September 2015
Hi Ben ,
Just to let you know we installed the fire today and it works a treat. The wife is delighted w with it. I will send some photos when the room looks a bit better than it does.
Thanks for all the help from you and the team.
Cheers
Dave - September 2015
Hi Juliet,
Just to let you know that the sweep came on Friday and fitted the parts that you quite rightly said were correct. Apologies for bothering you. Put it down to a blonde moment!
I would like to say a very big thank you for taking the time and trouble to ring me back to try and help. It is so lovely to find a firm who go the extra mile for their customers. I would thoroughly recommend you to others.
Many thanks once again
Jan - September 2015
Thank you Rachael.
In each of the dealings I have had with your company I have been impressed. You continue to uphold the high standards I have come to expect.
Thanks again
Ken - March 2015
Thanks Rachel, great customer service!
Gerry - February 2015
I've just spent the last couple of hours on your website. I find your site extremely helpful and informative. You must congratulate yourselves!
I am sure I will be doing business with you in the future.
Best Regards
Stephen - February 2015
Good Evening Rachael,
Many thanks for your confirmation of my email of last evening (ie Thursday) to yourselves at Stovesonline,
Your technician has indeed telephoned us today, and we have now moved forward immensely due to his intimate knowledge of our particular problems here.
Hopefully, when we receive the additional "Sensors" from you which we now need, we shall at last be able to have our "Woodburning Back Boiler Stove" commissioned fully and working, by our Heating Engineer
Many many thanks for your kind patience in this matter to date.
Kind Regards
Paul & Frank - February 2015
Hi Susi,
Just to let you know the stove was delivered safely on Tuesday, the lorry driver was very pleasant and efficient and asked me to check the stove before he left. The stove looks perfect and just what we hoped for based on the photograph.
Excellent service all round.
Many thanks
Phil - February 2015
Hi,
Just a quick email to say thank you for all your help selecting and shipping the stove, highly recommended and I've been telling my friends and family what a fantastic company and person you were to buy from, a pleasure.
Many thanks
Luke - December 2014
Dear Mike,
I just wanted to send you an email to let you know how satisfied I have been with the way our issue has been dealt with. It all started very well on Saturday morning when speaking to one of your colleague, who helped us get a sense of what we were facing and was very knowledgeable. Greatly appreciated to be able to speak to somebody who knows what they are selling on a Saturday rather than some random sales person desk... So well done on that front. I was then sent an email telling me that you would be in contact on Monday.
You called us very efficiently on Monday and were able to identify some possible reasons why our system was behaving the way it was and was very patient and knowledgeable. You have been very diligent also in seeking for us a reputable installer who could come and see us before the end of the week. This could not be achieved but not because of your lack of trying. So thank you so much for that.
Really I wanted to say how nice it is to deal with somebody who is willing to take time with the client and understand our situation.
Regards
Valerie - December 2014
Dear Juliet,
Thanks v. much. The stove arrived in good order at about 3 p.m. on Saturday, and fortunately the two who were opening up the fireplace were here, so we were able to get the machine into the house. Looks great, in the middle of a rug. The other people, who are going to put the flue inside the chimney and do the rest of the connecting up, etc., are due this afternoon. Brilliant.
As it turns out, the buying, ordering, and delivery of the stove itself has been by far the quickest and easiest part of the whole process .........smooth and highly efficient, and pleasant too.
Kind Regards
David Plested - November 2014
Hi,
Our wood burner arrived yesterday. Thank you for your excellent customer service.
Kind Regards
Geoff - November 2014
Rachael,
Thank you very much, and thank you for all your excellent service. People often criticise or are sceptical about buying online, but ordering the stove and bits from you has been superb, right for enquiring about the price, placing the order, the delivery and of course returning the smoke control kit.
Thank you once again
Regards
Mick - November 2014
Hi,
I'm using your pressoffice as I hope it may have a fast track to the CEO or MD of Stoves Online and you can get them to pat on of your employees on the back.
Tonight (7.00p.m.) I recieved a call from Philip, one of your technical personnel. wherever you found this chap, go back and employ more of the same - professional, courteous and excellent knowledge
Regards
Peter - November 2014
Hi Juliet,
The lads on site tell me the delivery was made this morning. Thank you so much for a fantastic service. We will recommend you to our future clients.
Many thanks
Sean - October 2014
Dear Susi, Rachel and Juliet,
Many thanks for all your efforts in ensuring my order of our Dovre 2700 stove from yourselves arrived in France in record time, we have this morning taken delivery.
Thank you again for all of your assistance.
Regards
Chris - October 2014
Dear Stovesonlinei,
Just a quick email to say the stove arrived in perfect condition and looks fantastic, very happy with our choice and many thanks for your help & great service.
Best Regards
Stephen - October 2014
Just to say THANKYOU for your delivery and excellent service which went with it.
You recommended Mark1 Installations. Mark Leeder arranged an appointment and arrived without fuss with his cherry picker and team, on time. He carried out a difficult installation in less than a day. My chimney was about 10 m high.
I can highly recommend Stoves on Line and Mark 1 Installations. Thank you.
Kind regards
Paul - October 2014
Susi,
Much appreciated!
I will be singing the praises of Stovesonline wherever possible.
Thank you
Nick - September 2014
Susi,
all received as promised, thank you, used today (and needed too!) Found them excellent. No other brushes or rods would have done such a good job.
Thank you very much
Don - September 2014
Hi Shirley,
The fire has arrived and IT'S GORGEOUS !!!
My wife and I are VERY excited!!
Thanks for all your help. I know that the guys fitting the fire have been exceptionally pleased with all your advice. Everyone involved with this project has been so impressed with the politeness, efficiency, knowledge, enthusiasm and helpfulness of all the staff at Stoves Online. It really has made our lives incredibly easy.
Kind Regards
Ian - August 2014
Hi Juliet,
Many many thanks, what a very nice company to deal with, a bit like the old days, you don't find services like this any more 110%.
Regards
Martin - August 2014
Dear Susi,
Just to let you know we are delighted with the Morso Badger stove and with the service and customer support from Stovesonline.
Yours
RND - July 2014
Hi there Shirley,
Just to let you know that the chimney arrived this afternoon. Many, many thanks for getting this delivered this week. I just wish workmen were as efficient as you!
Marilyn Nicholas - July 2014
Dear Susi,
May I say a big thank you for the wonderful service we received. This is so unusual nowadays but was very much appreciated. Everything happened just as you said and with Christmas in the middle of it all - well done.
We will certainly recommend your company.
David - June 2014
Dear Susi and Shirley,
May I say a big thank you for the wonderful service we received. This is so unusual nowadays but was very much appreciated. Everything happened just as you said and with Christmas in the middle of it all - well done.
Kind Regards
Peter Dean - January 2014
Hi Ben,
My name is bob Woolley from Birmingham, I purchased a flue system from you a few weeks ago, but we had problems with it as it would not get a draw on the system, after speaking with you and trying different ways of lighting the fire you suggested a further length of flue pipe to raise the height of the original flue, purchasing another length of flue pipe and a brace for the roof. It has worked perfectly and would just like to thank you for all the telephone calls we had and all the help you gave me on this problem it is great that we still have a company that cares for its customers, I would have no hesitation in recommending you to any other person about your company and would be pleased if you used this letter on your web site or if you refer any further customers to me and I would explain what Great customer service that you give.
Once again many thanks for all your help.
Bob Woolley - January 2014
Hi,
Thank you so much for your prompt attention to my order, the new brush and flexy rods have got round two 45 degee bends and cleared up a very smoky chimney (smoky in the house that is). I can now refuel the stove without having to open a window.
I have dealt with Stoves on line before and am very happy. The order arrived midday today(Tuesday). This is quite remarkable service and once again a big THANK YOU.
Keith Briggs - October 2013
Dear Rachael,
Thanks for your prompt reply and sorry once more that we are difficult to get hold of. If your could request dispatch of the stove straight away that would be great - we'll look out for the phone call re delivery. Very much looking forward to getting it!
Thanks again for all your help, and all the help from everyone in the company - we've been getting advice on various things from Jamie, yourself and Sune for over a year now and everyone has been exceptionally helpful. I'm so pleased to be ordering from you at last.
All best wishes
David and Victoria - September 2013
Dear Shirley,
Just to let you know that the stove we ordered from you arrived in very good condition, and it's now installed. It looks great and works well - and we're learning how to use it!
Many thanks indeed for all your help, and for arranging everything so swiftly and smoothly. If any of our friends are looking for stoves, we'll definitely recommend your company.
With my best wishes
Andrew - September 2013
Shirley,
I have got to say your company is smoking hot. You have been so much help. Your website is absolutely amazing and your service is absolutely excellent. I will certainly be placing an order once I have tied things together with an installer! Thanks you,
Zoe - August 2013
Jamie,
Just a quick email to say many thanks for all your help with the linkup planning, I've ordered all the parts from stoves online today so fingers crossed the install gives us a nice warm bungalow this year!
Thanks again,
Daniel Le Moignan - July 2013
Hello Juliet,
Thanks for the refund and it was a pleasure buying from you, it means a lot to the customer, delivery fast and efficient.
Regards
Bertie - July 2013
Dear Rachael,
Just to let you know my stove arrived safely today. Thank you for all the useful info. And many thanks for your excellent service.
Christopher Freeman - March 2013
One of our customers bought a Morso stove from us a few years ago. He came back to us recently as he needed some spares for the stove and was kind enough to write a piece on his blog giving us some very positive feedback.
A shop is no shop without customers, kind comments are very much appreciated and make our work feel all the more worthwhile.
Dave Hepworth - Feburary 2013
Good Morning Susi,
All arrived yesterday no damages and it looks and feels a very good product. Many thanks again and I am sure I will be getting back in touch for further bits and pieces in the new year.
Cheers and Happy Christmas
Alex - December 2012
Dear Susi,
Thank you so much for the prompt delivery of our Firefox Log Burner. It was installed the next day. we have constantly had it alight, it's great, I am amazed at how much heat it kicks out. I would fully recommend this Burner and your company for 100% satisfaction.
Thank You, here's to those cold winter days
Marion - November 2012
Hi Susi,
Thank you for your help in forwarding that flue design to me yesterday.
Also I would like to say thank you to the team, the service I have received from your company has been second to none.
And the after sales and technical support I received was excellent and a rare experience by today standards.
Yours sincerely
Adam Grierson - September 2012
Hi Susi,
Just to say that the stove has been installed and we are delighted with it. Despite the warm weather, we have had it up and runnung a few times (couldn't resist!) - heats the water really quickly. Almost looking forward to the winter so that we can enjoy it even more!
Many thanks for everything - if ever we hear of anyone we know looking to get a stove, we'll point them in your direction.
Best wishes
Jackie - September 2012
Rachael,
Thank you for patience and guidance with this purchase. I am sure we will be very pleased with the stove.
I must also thank Ben too; not forgetting Susi.
Kind Regards
Linda - August 2012
Dear Rachael,
We have received the rod you sent us - thank you very much for the excellent service.
Best Regards
Philip - July 2012
The stove arrived yesterday and we have unpacked it and the various parts and it is all in order. Thank you for a smooth delivery. We now look forward to seeing the stove in use in the winter!
Having the register plate made in 3 pieces, and designed as they were, and being able to fit the clips wherever he wanted, has worked out very well and we would like you please to pass on our thanks to your blacksmith for his efforts in manufacturing the plates and our thanks to you all.
Thank you for all your assistance.
Best regards
Linda and David Hockley - June 2012
Hi Mike,
Very interesting chat, thanks for your advice and time, nice to come across someone who actually knows their stuff and is not just a supplier, look forward to working with you
Dirk Prigmore - Renewable Energy Systems Engineer - June 2012
Hi Rachael,
Thanks to the very able assistance of Andy (who John recommended) the stove is now in and functioning brilliantly.
I just wanted to put on record how impressed I was was with Andy. He is good natured, knowledgeable and a very sound worker.....a real pleasure to have him around the place.
Thanks
Mr Sweetnam. Dittisham - May 2012
Hi Ben,
Just thought to let you know that we LOVE the fire. Best thing we have done in a long time. Thanks for your help.
Kind regards
Mr and Mrs Blay - May 2012
Dear Rachael,
Would also like to express once again my thanks for the prompt and efficient and very the helpful service I have received from you and your colleagues.
Best regards
Neville - May 2012
Just to let you know that the fan has arrived on the 26th as originally advised. Thanks very much for your great service.
Bob Minnikin, Tamborine Mountain, Queensland, Australia - May 2012
Thanks Susi,
great website and I particularly like the advice and comments/opinions which obviously come from someone who knows their stuff.
Richard N, Penrith, Cumbria - May 2012
Hi,
Just a quick email to thank you all very much for your help last year regarding our purchase of an Invicta Argos stove. I found Stovesonline to be a brilliant company to deal with, including the after sales service when we had to return some parts which became redundant after a change in flue design. r the return was trouble free and return payment was prompt. I would not hesitate to recommend Stovesonline and also the Invicta Argos stove, the only regret is that we did not do this years ago.
Kind Regards,
James Cuthbertson - May 2012
Rachael,
Just wanted to say that we finally got the stove installed this morning and are delighted with it. Also, many thanks to both yourself and Suzi for your help on the phone. It was an absolute pleasure dealing with you, and so nice to find that there's actually still at least one firm out there that's got its act together on all fronts.
In a word - brilliant!
Dan Johnson - April 2012
Just wanted to say a big thank you to you all.
Everything was as ordered, installation was straightforward and the fire is working perfectly.
Many thanks for all your advise and assistance.
Phil Hampson - April 2012
Hi,
Just to let you know that the stove has been installed and looks great - stainless steel was definitely the right choice. Kind regards
Iain - 13th April 2012
Hi,
Stove fitted yesterday and I must say I am delighted with the end result so thank you very much for helping with the sale and delivery of the fire.
C. Dale - 16th February 2012
Thankyou for excellent aftersales support. The replacement arrived the next morning.
I was greatly impressed by the gentleman that contacted me regarding the problem in as much of his concern & particularly the offer of assistance with costs incurred.
Beyond your company's remit I would think.
However there were no costs incurred as I was able to solve the problem myself ( one thing about being retired is having more time!) This flue brush kit is really good, I would recommend it to anyone as I would your Company.
Once again, Many thanks. Regards & best wishes,
Paul Deacon - 12th February 2012
Hi Rachael,
I just wanted to let you know that the brush and extending rods arrived today - thank you SO much. That is superb customer service and we are most impressed.
L. Moss - 3rd February 2012
Hi Rachael,
Many thanks for the refund. Great customer service. No hesitation in ordering from yourselves in the future.
Best wishes
A. Jones - 23th Janurary 2012
Many Thanks again for an excellent service.
K. Steele - 16th Janurary 2012
Hi,
Thank you for all your help and service you have been impeccable. All the best.
M. Coffey - 12th Janurary 2012
Hi caspian,
Just a short mail to thank you for your advice and support on the purchase and installation of my stove, flue system I've already recommended you twice, 10 out of 10 for advice and support. Many thanks.
S. Daly - 27th October 2011
This customer rang through to Rachael to say that an excellent service had been provided by Stovesonline. This customer is in her 70's and had just used the flexible chimney sweeping brush and rods. She wanted us to know what a great service we provide and how marvellous the goods are. Rachael's comment was that "I hope for us all to be this active in our 70's!"
J. Dixon - 30th September 2011
Dear Rachael
Thank you so much for coming back to me!
Your chimney expert colleague has just been on the phone to me for about twenty minutes and was absolutely brilliant - he simply could not have been more helpful. I am so impressed with your company - you so rarely get service and response times like this and it is just so incredibly refreshing when it happens!
On the basis of the advice of your chimney expert I think the first thing to try will be to take the chimney pot off, and then either to build up the floor of the fireplace or alternatively install a sheet of glass or a copper cowl at the top to reduce the size of the opening. But if I do end up having to buy a stove you can be absolutely certain that I will be straight back to you!
With once again my grateful thanks, and kind regards
Tom - 11th August 2011
This message was sent to us from the contact us page of the website:
FIRST CLASS ON LINE SERVICE PLACED ORDER ON 8.8.11 ARRIVED TODAY 10TH AUG, VERY WELL PACKAGED.KIND REGARDS.
D. Stray - 10th August 2011
Dear Susi,
Many thanks for your help in obtaining the gaskets for the stove we purchased from your company. The receipt and the gaskets arrived safely here.
We would not hesitate to recommend Stove on Line to anyone.
Best wishes,
S Manktelow - 31st July 2011
Hi Susi
Just a wee note to let you know my Esse is up and running and to thank you and your company for all your help. I must also comment on your prompt delivery as after payment it was delivered 2 days later to Northern Ireland. Everyone has commented on the looks and performance of the new cooker and to be honest it does everything we expected of it. Once again thanks for all your help and I will recomend your company to anyone in the future.
Regards,
S Douglas - 4th April 2011
Hi
Just to say, thanks. Best service on-line ever had.
Regards
M Roache - 14th March 2011
This customer emailed in after we asked our past customers if they would review their stove on www.whatstove.co.uk, the UK's stove review website.
"What a superb idea - to ask for these reviews is marvellous. I certainly would have found them valuable before we bought our stove, and imagine that the reviews will help future buyers make an informed decision.
I also appreciate the information you provided about problems that may not be due to the stove itself, and how to recognize their source. Both my husband and I have had wood-burning stoves and inserts of various kinds all our lives. But neither of us knew that cracks in the grain end were marks of well-seasoned wood.
It is a delight to deal with a company that is so competent, creative, and rates an A+ for customer care."
Terry Sissons - Feburary 2011
I cannot recommend Stovesonline highly enough. They were the perfect internet company. I took ages deciding which stove to go for and Susi was eternally patient. She gave me the info and never tried to steer me towards the more expensive stoves or towards any particular brand. Ben was exceptionally helpful in advising me on the installation of the flue. When I finally made the purchase the stove and flue prices were very competitive. Their AFTER sales service was just as good (how rare is that!!) and with Ben's help I was able to save 650 on the installation. Finally the few bits of flue that I did not need were accepted back without quibble many weeks after delivery. This is genuinely a very good company to deal with.
H Marriot - 14th Feburary 2011
The door handle arrived safely within a few days. Thank you for the excellent and speedy service.
Thank you once again for the excellent service Stoves Online have provided. I will be needing another stove for my another property in a month or two and you can be assured that I will be ordering that through Stoves Online.
R Daisley - 11th November 2010
Caspian
Many thanks for your we rate you and your company as absolutely first class.
Richard - 6th May 2010
Thanks Susi,
Fantastic service and a great website,
I received the complete order, to the Isle of Wight, within 24 hours of contacting Stoveonline!
Many thanks.
Best wishes,
Martin Glasbey - 29th April 2010
Dear Susi,
The stove that we bought from you is up and running finally! And I want to let you know how pleased and thrilled we are with it as it was your personal recommendation to chose the Scanline 6. The room with the stove in is the only one we want to sit in during the evening now!
Take care Susi,
Best wishes,
Jacque - 12th April 2010
Excellent service; I wish I had bought all my requirements from you; I will certainly be coming to you again for the next one
Phil - 17th Feburary 2010
Thanks Susi,
Fantastic service and a great website,
I received the complete order, to the Isle of Wight, within 24 hours of contacting Stoveonline!
Many thanks.
Best wishes,
- 29th April 2010
Dear Susi,
The stove that we bought from you is up and running finally! And I want to let you know how pleased and thrilled we are with it as it was your personal recommendation to chose the Scanline 6. The room with the stove in is the only one we want to sit in during the evening now!
Take care Susi,
Best wishes,
Jacque - 12th April 2010
Excellent service; I wish I had bought all my requirements from you; I will certainly be coming to you again for the next one
Phil in Beaulieu - 17th Feburary 2010
Ben
Just a note to say stove up and running. It has met all expectations and more. Can now enjoy a warm room with the added benefit of the glowing fire. Many thanks for your help and tips as I was installing everything myself including doing the liner. They came in extremely handy. Just got to get it lit first time!!
Many thanks again
Ken - 9th Feburary 2010
I would like to take this opportunity to thank you all at Stovesonline for such excellent service, advice and technical advice. It has been a pleasure dealing with you and the fire is superb!
Regards,
L. Palmer - 22nd January 2010
Further more congratulations on the good service advice and slick response to my order and subsequent discussion and debate . Smashing web site.Very informative . Every good wish for a successful trading year 2010 .
Best wishes
Simon in Suffolk - 18th January 2010
Having received quotes from local companies, I decided to purchase my stove from Stovesonline. Their competitive prices outweighed the need for me to make one or two phone calls to arrange a separate fitter. The communication and information from Stovesonline was excellent throughout. Even their delivery service proved excellent as I live down a rather narrow single track lane! All in all I would not hesitate to recommend them.
Stuart - 13th January 2010
Can I take this opportunity to thank all the staff at Stovesonline who (as I tell everyone) are just brilliant, the service from start to finish has been so professional and helpful.
Mr Needham - 8th January 2010
I am delighted to inform you that everything has gone according to plan and various bits arrived when I was told they would and by carriers who were prompt and helpful. I am most impressed by the communication and service of your colleagues at Stoves Online, many thanks.
Graham - 21st December 2009
Dear Caspian and the team,
We are delighted with our new Invicta stove, it gives out a terrific amount of heat and is a real feature and great because the room is double height for heating the mezzanine area.
An excellent service we would recommend unreservedly.
Kind Regards
Margaret - 16th December 2009
Susi,
Just a short note to say thank you for all your help with processing my order. The full consignment arrived this morning, one day ahead of schedule.
Thanks for your prompt responses to any queries or changes I had and for expediting the boiler delivery to your warehouse. Your overall customer service excelled my expectations and you now have a customer for life.
Happy Christmas.
Regards
Phil in Dublin, Ireland - 16th December 2009
Good morning Shirley,
just want to thank you for sorting everything out, the stove is excellent, we're really happy with it. I also would like to mention that Susi has been extremely helpful and excellent at keeping in touch with us.
Have a wonderful Christmas!
Regards
Denise - 14th December 2009
Susi,
No problem with the delivery and thanks for confirming that. Year 11 are having mocks and I am at home all day marking papers!
We already have one stove, but purchasing from you and arranging a fitter has saved about 450 in total compared with the companies around Tunbridge Wells - and it has been very easy! Kind words always deserved...good service cannot always be relied upon nowadays!
Back to marking exam papers....groan!
Stuart - 4th December 2009
Hi Rebecca!
Thanks for your help and such a speedy response and delivery.
You guys are straight onto my list of great suppliers!
Kind Regards,
Andrew - 17th November 2009
Hello!
Please pass on my thanks to Rebecca who advised and persuaded me to purchase the Aarrow Ecoburn 7. It works a treat and I'm delighted with its efficiency and output.
Kind Regards,
David - 19th November 2009
Hi,
All items arrived on Thursday as you said.
All in first class condition and of superior quality.
Taken on your advise about the sealant and have read the fitting instructions from the Selkirk link on your website.
I must say you give excellent service.
Thanks,
Stewart - 27th November 2009
Hi Susi,
Just a short note to compliment you and Stovesonline for the service you have provided for us. We have found the experience of purchasing a woodburner and flue assembly through your company extremely impressive. The Flue design service was excellent. You personally have been extremely helpful, so thank you for that.
We intend replacing a second woodburner in our french property and would not hesitate in using stovesonline again.
Kind Regards,
David - 14th November 2009
Hi Shirley,
I'd like to personally thank you for all of your efforts, assistance and your personal attention to detail to ensure that my purchase went as smoothly as possible.
As already stated I will be recommending Stovesonline to my friends. I've posted the progress of the stove on my facebook account and I've had interest from friends so I have given them Stovesonline's and your name. So, hopefully you'll have some more business coming your way.
Regards
Andrew - 18th January 2009
NULL
Hi Caspian,
Just thought I'd send you a picture of my stove installed. It's a bit difficult to get it all in the shot, the wide angle lens has distorted the view a bit.
Anyway, it's all working fine. Building control are visiting today to hopefully sign it off. Thanks again.
Regards,
Nigel - 6th November 2008
Rebecca,
Thank you so much, the stove is here!!! I only ordered 24 hours ago, I can't believe it. I actually had one on order since September with our local Stove Shop and cancelled it before Christmas because I thought they were messing me around! Now I'm sure they were. Thanks again for an excellent service, I will recommend you to my friend who is also the fitter. He was very impressed. Best wishes,
Mrs. G Smith - 7th January 2009
Hello Shirley,
I just wanted to say thank you very much to you, and your colleagues, for sourcing and delivering our flue system so quickly ? especially as I know that this is a very busy time of year for you and stoves also seem to be in short supply. The stove arrived yesterday afternoon and was commissioned a few hours later
Thanks Again,
Clive - 13th December
Juliet,
We have received our goods, many thanks for such a prompt and efficient service!!!
Wishing you a very Merry Xmas!
Sharon - 12th September 2008